Good Communication - 2 CEU Hours

Often, funeral directors face challenging communication situations that can significantly impact their effectiveness. Throughout your career, mastering communication is essential for success. This course will cover five critical areas of communication, enabling you to enhance your interpersonal skills. Participants will learn about true two-way communication, active listening, non-verbal cues, relationship-building, and asking the right questions. Whether dealing with difficult individuals, calming tense situations, or knowing when to employ reason versus emotional responses, this course will help you elevate your skills, regardless of your current expertise level.